The Eddy at Riverview

Abysmal place. Save your money. Live elsewhere.

I am absolutely frustrated that none of my maintenance request have been taken serious. I have out in my first work order for my AC not working on August 17th we are currently at August 31 and I still have no AC I have out in numerous work orders that have been ignored or cancelled. The latest one is out on hold. No one has followed up or provided a resolution. And it’s been 2 weeks with no working ac. I have not been able to sleep in my room because it’s so hot in the house. In addition I put a work order in for pest control and it shows complete no one has came out. I also put in a request and submitted pics for mold in bathroom that was also marked as complete. I have been to the office several times to address these issues with no resolution. I would like a call today to resolve all these issues

I have lived here for over a year and I think my unit is great and an okay price. Common areas are pretty gross (elevator especially). This would have been a 4 star review in the past but unfortunately the new leasing office personnel are just not equipped for the job. Every single time I have called and asked about something, the answer is either "this will be fixed today" and it isn't the case at all or "I'm not sure". The previous leasing team (specifically Lee) were awesome. I needed to move in on short notice and they got me approved that day. I had a TV delivered to the wrong unit, they hunted it down and stowed it in the office and even loaded up their truck and helped me bring it to my apartment across the street. My AC wasn't working, made a call, they sent maintenance out and it was fixed within an hour. I had complete confidence that whenever I needed something they would help me. Now I cannot even call and ask "hey are the trash couriers coming today?" and get a correct answer. The worst encounter was when I re-signed my lease they tried charging me over $200 more than what both parties signed and agreed upon. I had to go to the leasing office and have the manager manually adjust the price in the portal 3 times before they finally started setting the correct price automatically every month. Last month the trash couriers didn't come for two weeks. No notice was given out so everyone in my building left their trash out for days in the middle of the summer causing the whole building to smell putrid. I called multiple times and was told that they would be coming that evening or afternoon, but the trash was only collected twice in 2 weeks and since it was the middle of the day both times I assume they made maintenance pick it up. But why not just tell me that they weren't coming? Why not let every tenant in the building know that so they don't leave trash out? Luckily I have not needed this leasing team for anything super serious or needed to ask them for insights or help in any way because I know that it would either be the wrong information or it would take days if not weeks for them to figure it out. That is not me being unfair, I have had 10 or so interactions with them so far and they have been utterly unhelpful every single time, so why should I have any sort of confidence in them whatsoever at this point? I am not re-signing my lease here. The area is boring, traffic on Riverview Road gets backed up for a mile in the mornings so it takes forever to commute, leases aren't priced competitively. The only upsides were a nice unit and a good leasing team but now that the team here is below average (or honestly, just bad) there's no point in living here at all for myself or for anyone else for that matter. They either need a HARD re-training or they need to completely change staff.

The MGR Kathy Conley is awesome! This property have some of the best staff and really manage this property as if we are all FAMILY! If there are any issues it will be addressed as soon as possible, trust me, Kathy is going to make sure of that. You can often hear her speaking to residents on the property even I have heard her say even to me after phone calls, love you, now! I love my Eddy community! And so would you!