Clairmont Reserve Apartment Homes

It was a great experience from start to finish. Daion gave us a great tour and explained everything well. She is very thorough and thoughtful. The community is beautiful. There are lots of plants and trees. There is even a nature trail. The amenities are great too. I’m so happy that my son will be part of this community. Thanks Daion for your help and excellent communication as we did things step by step. Thank you for making this work for us!

I had a terrible experience trying to get my security deposit back. I had to make countless phone calls before I could finally reach someone. When I did, I was told they would look into it and get back to me, but no one followed up. Sara was also very unresponsive to emails. After waiting over a week, I finally received a reply saying that "more review" was needed. Even after another two to three weeks and multiple follow-up emails, I received no response at all. I eventually had to go to the office in person, only to be given very simple information that could have been communicated much earlier. The whole process was unnecessarily frustrating and poorly handled. This was one of the most stressful and disappointing customer service experiences I've had. I would not recommend this apartment management to others.

I signed a lease with Clairmont Reserve for Apartment 410 and coordinated my move with the leasing office. They sent a welcome letter, confirmed the lease details, and scheduled my move-in for January 9, 2025. One day before my arrival in Atlanta, while I was already traveling, I learned through my brother that management had terminated the contract. I had received no prior notice from the leasing office. Later I was told the reason was a “pricing discrepancy” because the unit was classified as a corporate apartment with a higher price. Instead of honoring the agreement, they required me to move to a different unit with different pricing. Since I had already traveled and had no time to find another apartment, I had no real choice but to accept the change. During the lease there were also multiple billing issues. Charges had to be corrected several times, and at the end of the lease I was billed for a full month when the correct amount should have been a prorated payment for only eight days. Communication with management was very difficult. When I called to resolve these issues, staff were often dismissive and on several occasions hung up the phone while I was trying to ask questions. Emails were also frequently ignored. The building itself may look nice, but my experience with management was extremely problematic. Last-minute contract changes, pricing mistakes, billing errors, and poor communication made this a very frustrating rental experience. Prospective tenants should review everything very carefully before signing a lease.

The staff at this location are very hospitable and helpful! From day 1 of me working this route as their UPS driver, they have treated me with nothing but kindness and respect. I've noticed the same with each person that comes in there looking for help. Each time I've come by, they are very attentive and proactive with each person's concern! Thank you for making each visit delightful and making sure people aren't turned off from their leasing office experience!

I don’t usually leave reviews but I just had to share my thoughts. My daughter will be living here next semester and I can’t thank Daion enough for how comfortable she made me feel with my decision to allow her to move here. My baby girl is moving away from home for the first time and I’ve been nervous about what that will look like. Daion allowed us to see multiple floorplans and explained the process from application to move in. I loved her positive & uplifting spirit. My daughter is excited for her new journey and I’m just glad she’ll be going to a place where she can enjoy where she lives.