The Lory of Tallahassee

Run run run do not lease here!! Our toilet never worked, our AC was broken for 2 weeks. The pool is green, the mailboxes are broken and mail is strewn everywhere. While our AC broke our toilet started leaking sewage and it smelled so bad we had to leave. No one fixed it. We filed a 7 day notice to cure, they fixed nothing and we legally terminated our lease and they still tried to send us to collections anyway. And we got a lawyer! If you like toilets, AC, and your credit DO NOT LIVE HERE RUNNNN RUN AWAY PLEASE

So new management took over this property while I was in the middle of applying. This new management includes a lady named Rae and she is not a very nice person at all. Fortunately, everyone else in this office has been extremely nice and easy to talk to, so I am trying my best to give the company a chance but it's very hard. She has no bedside manner, no respect for clients, and is very unapologetic. My experience: Two months ago I applied for a 2 bedroom 3 bathroom apartment and I have a pet. Issue 1: I have been having multiple issues with the pet screening system. This is a 3rd party system that has been giving me multiple issues. Rae tells me she cannot do anything about these issues and to call customer support. She does not provide me with a phone number. I try to look up their phone number and every link I hit to contact them comes up 404 error. (Both on my phone and on my laptop.) Rae does not even know the contact phone number to the 3rd party system they are requiring their tenants to use. (That's strange) So I am now stuck and unable to move in. This has been going on for weeks now so I was unable to get this done for my pet (which is an emotional support animal for my wife). So the day before move in, same thing, no concern from Rae, no apologies, no attempts to go the extra mile to help anyone. Everything is black and white to her (and not even accurate). These issues are now costing me more money, again, unapologetic from Rae. She speaks in a manner that she is ready to get off the phone with you asap and you can't do anything about it. She just gives you the bad news with a smile and expects you to kneel to it. Issue 2: The day before move in... So the painters went into our apartment to get it ready for us. Rae calls me up and says oh by the way, we just found out that the apartment we have reserved for you is actually not the right apartment, its bigger, so you have to pay more, and there is nothing you can do about it. No willingness to move us into the correct floor plan, no willingness to take responsibility. Rae just blames everything on the management before her and reiterates there is nothing she or I can do, I just need to pay more. So now I have to pay almost another $500 to move in than what was originally required AND no willingness from Rae to assist. Her entire mannerism in communication is very unapologetic as well. She cuts you off mid sentence, speaks very condescendingly, and throws 30 years of business experience in your face like that's supposed to mean something. I have 15 years of business experience and I treat my clients 10x much better than her. (I can provide references to prove it too).

My husband and I moved from Wisconsin to here on July 15th of this month. Rae and Gina made the process so easy and had me feeling at ease with moving into a place we had never seen before.

Toured today with Ms.Gina, she was fantastic, caring and answering every question we had available, so welcoming, we had multiple tours scheduled but she sold us on the complex, looking forward to applying tonight because of her attitude and attention to detail.