Redpoint Tallahassee

Although the apartment space itself was great, the issues I’ve had with management and maintenance have tainted my outlook on Redpoint. Our AC was constantly breaking, our Wifi frequently went off in the middle of the day, we had a terrible roach infestation problem even though we kept the place super clean, the gate was always broken so there were often parties that made it impossible to find parking, the adult staff is incredibly rude and unresponsive, and it could take over a week for simple maintenance requests to be filled. I know for a fact that our electric bill was inflated because the price increased after we followed every recommendation to decrease it, but we never received a response when we complained. And still, I was charged an excessive amount for maintenance upon leaving for “damages” that were never explained even after I reached out to the complex on multiple occasions. If you’re going to live here or already do, please take pictures of anything broken upon move-in and pictures of the entire space upon move-out to avoid this! The worst experience, though, was when my roommates and I were locked out of our apartment for HOURS in the middle of summer because the electronic lock ran out of battery and no one came to help us despite several calls to the complex. We were only able to get in because someone realized they had a specific charging cable that fit the lock. Perhaps this should be expected in student housing, but with prices this high, Redpoint should really be doing more for its residents.

I had signed a lease agreement with full expectancy to attend FSU. When I found out that I had been declined by FSU and accepted into UCF I immediately reached out to the office to see how I could get out of the lease to begin my new apartment hunt in Orlando. The office was very helpful in explaining the documentation and was very communicative when I called to learn about mutual termination and what to do next. As being, I had signed a housing agreement already and paid a deposit despite not moving in yet, but the only option was mutual termination and finding a new tenant to takeover my lease. Once I found someone the takeover was so easy! They went to tour the complex, filled out their half of the application and then all I had to do was sign a lease termination document and pay a $200 fee. Which was not bad at all! Very thankful for how friendly the office staff were despite not having many comments about the complex itself since I did not actually move in. But the office staff can be make or break for a lease and at Redpoint Tallahassee they were great!! :D

The lack of communication before moving in is astonishing. Sydney was very nice to work with. She was very professional and had great customer service, even while being in the hot seat. However, the general manager, Anna, was very rude when I was finally transferred over to her for my concerns. Seems very short-tempered and snappish.

I wish that I could review with no stars, this complex is a maintenance nightmare!!! First, hvac heater went out the coldest week in Tallahassee and it took over a week before it was replaced. Complex didn’t offer space heater until parents called. Second, water heater has been going out since January with multiple requests for repair but no one knows how to fix a hot water heater on property so personal from another property came over to fix but could not due to so much sentiment so needs a new hot water heater. 6 days of absolutely no hot water and property manager excuse is they didn’t renew lease. So 24 hours after maintenance from other property said they need a new water heater and property manager hasn’t found the time to put in a work order. Third, water leak from second floor bathroom that took multiple visits from maintenance to figure it out and fix. This has all happened since January and our move in was a mess too!!!!

If I could rate this apartment complex negative, I would. My daughter’s apartment lost hvac during the coldest week of winter and it took them a week to replace their hvac. They didn’t offer space heater until my husband demanded them. Then since Jan 2026, they have been filing work orders for their hot water heater and we are in March and now it is completely out. Last person came Friday Feb 27th and left without fixing anything so March 2 still no hot water. And water leak in the mix and it also took a week to fix.