Lorenzo At East Mil Apartments

Place needs security and a cleaning crew.

It's the worst place I've ever seen. On the day we moved in, which we finished at 9:30 pm, we had to go out and find a hotel at 12:40 am because there was a cockroach infestation. They were coming out of the electrical outlets, there were cockroaches on the ceiling, the walls, the kitchen was overrun with them, and the bathrooms were infested. I had to sit on a chair and put my legs up because there were so many. I had to pay for a hotel. The next day we went to file a complaint and they gave us another apartment, which we went to see and it was in the same condition. After seeing the other apartment, my daughter and I set about getting our things out of that cockroach nest. It's worth mentioning that by that point our belongings were already covered in cockroaches. This means we incurred expenses not only for the hotel, but also for a truck to move our belongings. We had to rent storage for our things, we had nowhere to live, and we couldn't work for a few days while we sorted everything out. We emailed them trying to contact the regional office, and we only received a response 12 days later, notifying us that they had already fumigated. My daughter and I couldn't wait for them to feel like solving the problem. I don't intend to live in those apartments; I have a phobia of cockroaches and am allergic to them. I explained the above in an email and I'm waiting for a response. I just want them to cancel the contract and refund my money, since they breached the contract by not delivering a clean and pest-free apartment that was habitable. My losses have been significant, and I'm very shaken.

Yoan is the best, great service