Magnolia Point

Seems to be ok, new in the area, so far no problems other than the rare noise from music from somewhere

Luis was amazing! He helped me secure my apartment within six hours of meeting him pushing through all the paperwork necessary working with me every hour through the process. Excellent customer service amazing. Thank you, Luis You did a great job.

I had a very disappointing experience with the current management team at Magnolia Point Apartments. While I was pregnant, I was involved in an accident and was hospitalized. I informed management of my situation, and I felt that my circumstances were dismissed when I was told they were “a business” and could not help me. When I requested the contact information for the regional or corporate manager so I could escalate my concerns, the leasing office refused to provide it. In my experience, Assistant Manager Leyla Nieto was rude and unprofessional during our interactions. I felt threatened by comments she made about being “professional at work but not outside.” As a pregnant tenant, this made me feel intimidated. I was also accused of throwing my keys at her, which I disputed. My recollection is that I placed the keys on her desk, and I have evidence supporting my account. I was told there were security cameras, yet I was never shown any footage supporting the accusation. I also had an Emotional Support Animal (ESA) that I had previously reported. Despite this, I was accused of failing to disclose my ESA, even though I have documentation showing it had been reported. I also felt that Tyra Jackson made assumptions about my situation and accused me of lease violations without providing adequate supporting documentation. Throughout the process, I did not feel that I was treated with empathy, fairness, or respect. I respectfully ask the property owner, regional manager, or corporate office to contact me directly to discuss these concerns and work toward a fair resolution. I hope ownership reviews the conduct of the current management team and takes steps to improve professionalism, transparency, accountability, and the treatment of residents. I had a very disappointing experience with the current management team at Magnolia Point Apartments. While pregnant, I was in an accident and hospitalized. I informed management about my situation and felt they minimized my circumstances when they responded that they “were a business” and couldn’t help me. When I requested contact information for the regional manager or corporate office to escalate my concerns, the leasing office refused to provide it. In my experience, Assistant Manager Leyla Nieto was rude and unprofessional during our interactions. I felt threatened by comments she made about being “professional at work, but not outside of it.” As a pregnant tenant, this made me feel intimidated. I was also accused of throwing my keys at her, which I deny. As I recall, I placed the keys on her desk, and I have evidence to support my version of events. I was told there were security cameras, but I was never shown any recordings to support that accusation. Furthermore, I had an Emotional Support Animal (ESA) that had already been reported to management. Even so, I was accused of not having reported my ESA, although I have documentation proving that I did. I also believe that Tyra Jackson made assumptions about my situation and accused me of violating the lease agreement without providing me with sufficient documentation or evidence. Throughout the entire process, I did not feel treated with empathy, respect, or fairness. I respectfully request that the owner, regional manager, or corporate office contact me directly to discuss these concerns and find a fair solution. I expect management to review the current team's conduct and take steps to improve professionalism, transparency, accountability, and treatment of residents.

The management is very poor. We scheduled an appointment almost a month in advance, contacted the office several times, and completed the rental application. We were promised that the apartment would be ready for us to view on the scheduled date. However, when we arrived, they told us that the apartment they planned to rent to us still needed repairs and was not available. We only had two weeks left to move into a new place, so this last-minute change caused us a great deal of stress and wasted our time. Very disappointing experience.