The Pomelo Apartments

Just did a tour with Jessica here , apartments are extremely nice and clean came just in time for a move in special! Highly recommended

I'm rewriting my review since my previous one was deleted, and I'll continue to repost it until these ongoing issues are addressed. I've reached out multiple times regarding persistent noise complaints, and none of them have been addressed. Jessica needs to be more involved with both the property and the residents by reading tenant emails and regularly walking the property. We pay far too much in rent to feel ignored when we report legitimate concerns. Residents deserve responsive management, better communication, and accountability.

So far, I love my apartment and haven't had any major maintenance issues. However, my experience with the management staff has been disappointing. The staff is not very friendly, and I've emailed the property manager, Jessica, multiple times without receiving a response. It feels like she doesn't care about the well-being of the tenants who pay a lot to live here. Another ongoing issue is the excessive loud music every morning. It's very disruptive, and despite bringing it to management's attention, nothing has been done to address it. If you're looking for a quiet place to live, this is not it. Between the constant morning noise and the lack of responsiveness from management, it's hard to fully enjoy living here. I like my apartment, but the poor communication and failure to address ongoing concerns have made the overall experience frustrating.

My experience with this leasing office has been extremely disappointing due to poor communication, inconsistent information, and a lack of transparency. After my initial tour of the property, the leasing agent specifically advised me to frequently check the website for new promotions and specials and to apply when I found an offer that best suited my needs. Following that guidance, I continued monitoring the available units and promotions. This month, I saw a promotion offering two months free if you look and lease within 24 hours, and I was very interested because it was exactly the type of opportunity I had been encouraged to watch for. However, when I contacted the office, Jessica Coleman, who identified herself as the Operations Manager, informed me that I was not eligible for the promotion because I had previously toured the property. This was the first time I had heard of such a restriction. It directly contradicts the advice given by the leasing agent, who told me to continue checking for promotions after my tour and apply when I found one that worked for me. To make matters worse, Jessica told me she would send quotes for two units I was interested in, but I never received them. The lack of follow-through only added to the frustration. When I expressed concern about the conflicting information and misleading guidance, I requested the corporate contact information so I could formally dispute the situation and address the poor communication. The entire experience feels misleading. I followed the instructions provided by the leasing staff, only to be told later that I did not qualify for the promotion I had been encouraged to monitor. Had I been informed upfront that touring the property would disqualify me from future specials, I could have made a more informed decision. Beyond the communication issues, I also noticed concerns with the property's appearance and security. During multiple visits in the evening, the security gate appeared to be nonfunctional, and the community did not present itself as well as expected for the rental rates being advertised. Based on my experience, I cannot recommend this community. Between the inconsistent information, unreturned communications, lack of accountability, and concerns about the property's condition, the overall experience has been frustrating and unprofessional. Prospective residents deserve clear, accurate information and better customer service than what I received. Update:7/15/26 To simply regret not resolve the issue speaks volumes. I again would not recommend anyone to rent from this property. What a joke! JESSICA the Operations Manager is a liar. The property is a dump hallways and grounds with dog feces and trash. Don't waste your time applying here!