If you need to cancel your reservation, please apply within 72 hours after the deposit is paid, otherwise the deposit cannot be refunded.
Book online until the end of 31st July, without seeing the accommodation first, and we run a 72-hour ‘Cooling-Off’ period, allowing you to cancel your booking within 72 hours of completing the booking. Bookings made from 1st August for the forthcoming academic year have a 24-hour ‘Cooling-Off’ period. To cancel, write to or email the General Manager at your chosen location.
Once the “Cooling Off” period has expired, you can cancel your booking if:
• You do not have a visa to enter the UK
• You have not acquired the grades to be offered a place at the chosen university
• You have failed to achieve the grades to continue your study at university
In these circumstances, you can cancel your booking prior to the tenancy start date by providing evidence to the General Manager within 72 hours of being notified. Please send your UCAS notification/ Visa refusal documentation to the General Manager within 72 hours of receiving it.
There are no other circumstances when we will accept a request for a cancellation either before or during the tenancy.
It may be possible with the Landlord’s agreement to transfer your obligations to someone else who is eligible to live at the property. There is no obligation on our part to find you a replacement tenant. You can advertise your accommodation or undertake your own search for a replacement tenant. If you find a replacement tenant we will need to do some basic checks to confirm their eligibility to take over the tenancy.
Before we will accept a new tenant your account and all obligations need to be up to date and any rent due up to the changeover will need to be paid.
Once the new person has signed the tenancy agreement and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the agreement.