If you need to cancel your reservation, please apply within 72 hours after the deposit is paid, otherwise the deposit cannot be refunded.
Flexible Tenancy Start Dates
We will agree a new tenancy start date without penalties or additional costs in the event that your Higher Education Institution confirms in writing that due to COVID-19 they are postponing on-campus face to face teaching by more than 3 weeks up to a cut-off date of 30th January 2021.
In order to qualify, you will need to demonstrate that your Higher Education Institution has officially delayed the start of the academic on-campus teaching by more than 3 weeks and request an amended tenancy start date in writing to the Accommodation Manager before the 31st August 2020.
Once verified your revised tenancy start date will be a minimum of 7 days prior to the commencement of your 2020/21 on-campus teaching. All tenancies will start on a Saturday.
You will not be liable for rent between the original start date and the amended start date as long as you are not living at the property during that period. The cost of these weeks will be credited to your account. For this reason an updated Tenancy Agreement will not be issued.
Your tenancy start date can be extended up to Saturday 30th January 2021 if the start of on-campus teaching is delayed until that point due to COVID-19.
Once your Tenancy Agreement is accepted, up to the 31st July we operate a 72 hour “cooling off” period. To
cancel your booking you need to email the Accommodation Manager within 72 hours of signing your Tenancy
Agreement. From the 1st August the “cooling off” period is reduced to 24 hours.
Once the “Cooling Off” period has expired, you can cancel your booking if:
You do not have a visa to enter the UK
You have not acquired the grades to be offered a place at the chosen university
You have failed to achieve the grades to continue your study at university
In these circumstances, you can cancel your booking prior to the tenancy start date by providing evidence to the
Accommodation Manager within 72 hours of being notified. To cancel your booking under these circumstances,
please send your UCAS notification/ Visa refusal documentation to the Accommodation Manager within 72 hours of