Cancellations before 31 st May 2021
7 day ‘Cooling Off Period’
You can cancel your booking in writing or by sending an email directly
to the Property Team (info@manorvillages.co.uk) within 7 days of
accepting your tenancy agreement.
If you decide to cancel your accommodation booking within these
7 days, there will be a £25 cancellation fee and as such £225 of your
booking fee will be returned.
If you fail to return ALL your documents within the 7 days or notify us
that you are not proceeding with your booking you will forfeit your
deposit automatically.
After the 7 day ‘Cooling Off Period’
If you decide to cancel your booking after the 7-day cooling off period,
the below procedures will apply depending on your circumstances:
Failure to receive grades (first years only)
If you secure your accommodation and then for the above reason are
no longer able to attend the affiliated University, official written evidence
from the University (and/or UCAS/relevant VISA authorities) must be sent
directly to the Property Team (info@manorvillages.co.uk) on the day of the
results or decision being published. If sufficient evidence is provided, you
will be eligible for release from the tenancy agreement and £250 of the
booking fee will be refunded.
Change of mind
Booking different accommodation
Accepted onto a placement
Any other reason
If you cancel before the 31 st May 2021 then you have 2 options upon
cancellation.
Option 1: You are eligible to be released from your tenancy upon
request to the Property Team
(info@manorvillages.co.uk), however, you will forfeit the £250 booking
fee.
Option 2: If you can find a replacement tenant to take over your
tenancy then you can receive a refund of your booking fee, minus a £25
fee. The replacement must be a student and match the preferences of
the flat (e.g. female only flat). The replacement must sign a contract for the
entire length of your tenancy and secure this with payment of the booking
fee. Once a replacement is found, signs the contract and pays the booking
fee you will be released from your tenancy agreement and we will return
£225 of your booking fee.
Cancellations after 31 st May 2021 (cancelling before tenancy
starts)
24-hour ‘Cooling Off Period’
You can cancel your booking in writing or by sending an email directly
to the Property Team (info@manorvillages.co.uk) within 24 hours of
accepting your tenancy agreement.
If you decide to cancel your accommodation booking within these 24
hours, there will be a £25 cancellation fee and as such £225 of your
booking fee will be returned.
After the 24-hour ‘Cooling Off Period’
If you decide to cancel your booking after the 24-hour cooling off
period, the below procedures will apply depending on your circumstances:
Failure to receive grades (first years only)
If you secure your accommodation and then for the above reason are
no longer able to attend the affiliated University, official written evidence
from the University (and/or UCAS/relevant VISA authorities) must be sent
directly to the Property Team (info@manorvillages.co.uk) on the day of the
results or decision being published. If sufficient evidence is provided, you
will be eligible for release from the tenancy agreement and £250 of the
booking fee will be refunded.
Change of mind
Booking different accommodation
Accepted onto a placement
Any other reason
If you do not wish to live at Manor Villages for the above reasons, you
will be required to find a replacement person to take over your tenancy.
The replacement person must be a student and match the preferences of
the flat (e.g. female only flat). The replacement must sign a contract for the
entire length of your tenancy and secure this with payment of the booking
fee. Once a replacement is found, signs the contract and pays the booking
fee you will be released from your tenancy agreement and we will
return your booking fee minus a £75 admin fee for the changeover (£175).
Please note that your booking fee will be retained, and you will
remain liable for all accommodation fees until a replacement person
is found.
Cancellations on or after the tenancy start date
No ‘Cooling Off Period’
If you wish to cancel after your tenancy has started there is no cooling
off period.
Should you wish to cancel, the below procedures will take place
depending on your circumstances:
Illness / Extenuating Circumstances
If you wish to leave the accommodation due to illness or any
extenuating circumstances, this will be assessed on a case-by-case basis.
The request to cancel must be made in writing or via
email (info@manorvillages.co.uk) and any accompanying documentation
must also be provided. Until a decision has been made, you will remain
liable for all accommodation fees.
If you are granted a tenancy release, your deposit will not be
returned to you.
If a tenancy release is not granted, normal cancellation policy applies
(see below).
Any other reason
If you do not wish to live at Manor Villages for any other reason, you
will be required to find a replacement person to take over your tenancy.
The replacement person must be a student and match the preferences of
the flat (e.g. female only flat). The replacement must sign a contract for the
entire length of your tenancy and secure this with payment of the booking
fee. Once a replacement is found, signs the contract and pays the booking
fee you will be released from your tenancy and we will return your booking
fee minus a £75 admin fee for the changeover (£175).
Upon checkout we will inspect your room and any deductions will be
taken from the amount to be returned.
Please note that your booking fee will be retained, and you will
remain liable for all accommodation fees until a replacement person
is found.
Amendments to the tenancy before or after tenancy
start date
Administration Fee
Any amendments to tenancy agreements or
guarantor documents are subject to a £75 administration fee, to be paid to
Manor Villages before the amendment is completed.
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