General Booking Questions - Help Centre •
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What is a guarantor? Do I need one?

A guarantor is a person (often a family member) that co-signs the rental agreement and is financially responsible for paying the rent if the tenant is unable to. Many properties require a guarantor if the tenant is unable to show satisfactory funds or income to support the required rental payments.

Do I need to be a student?

Yes, only full-time students can live in most properties.

Can I cancel a booking?

Please ask our booking experts about the cancellation policy for your specific property.

What does the rent include? Do I need to pay extra fees?

Your rent gives you the right to inhabit the property. Many properties include all utilities in the rental prices as well. Please contact a booking expert for more details.

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