What happens if I need to cancel my accommodation?
You can cancel your accommodation and receive a full refund if:
• you do not receive an academic offer to an RMIT program, or, you do not receive a visa for your studies in Australia AND
• you notify us by sending proof of the above to firstname.lastname@example.org by 30/1/2022.
Please be aware that until evidence of payment has been received, we are unable to confirm your reservation. Any late payments or submissions of evidence may result in your offer lapsing, and this room type no longer being available. Therefore, we encourage you to provide proof of payment as soon as possible to avoid disappointment.
Payment can be paid at reception via EFTPOS, Visa or MasterCard; please note that any credit card payments will incur a surcharge.
You can also make payment using Cohort Go (please be aware if you are paying via Cohort Go, payments made by a credit / debit will incur a 2.5% surcharge), or SuperiorPay (WeChat / AliPay).
What happens after I pay to accept my offer?
After your payment lands in our bank account, you will receive a booking confirmation from us with further instructions and details. Please keep a look out in your junk and spam folders in case this email ends up there accidentally. We recommend you add email@example.com to your contacts to avoid this.
NO VISA NO PAY POLICY
We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.
Prior to my lease commencing?
If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:
A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.
After the commencement of my lease?
If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:
A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.
What COVID-19 safe measurements are taken to ensure the health and wellbeing of our residents?
UniLodge @ RMIT Bundoora- Walert House routine cleaning of common areas and regular sanitation cleaning of high touch areas occurs daily. Inhouse private events that occur at Walert House follow all State and Federal COVID-19 guidelines, ensuring that social distancing and number restrictions are followed.
UniLodge communication between residents is made via email or in person in relation to COVID-19 updates. Communication is made regularly to ensure that residents are aware of any changes within Walert House or state and federal guidelines that might have changed or will change.